Order Cancellation Before Shipment
If your order has not been shipped, you may cancel it free of charge. Once confirmed, we will process your refund promptly.
Shipping Coverage
We currently deliver to mainland European Union countries and US. For electric scooters in stock, the order will be dispatched within 1–2 business days. After shipment, a tracking number will be sent to your account for real-time logistics updates.
Delivery times may vary by region. Typical transit time within the EU mainland is 1–5 business days. If you are unsure whether your location is covered, please contact our customer service team for confirmation.
Delivery Timeframes
Orders will be processed within 1–2 business days after confirmation. Delivery of electric scooters and e-bikes usually takes 1–5 business days under normal circumstances, while accessories generally arrive within 6–15 business days. During peak seasons, processing or shipping times may be slightly longer. You may track the shipment status through the provided logistics details.
Shipping Methods
We work with reliable and reputable logistics partners to ensure safe delivery of your products. Orders are shipped via courier services such as DHL, UPS, DPD, and other trusted carriers specializing in transportation within Europe and the UK.
Shipping Fees
All our products currently include free shipping unless otherwise specified on the product page.
Change of Delivery Address
If you entered an incorrect address or need to update your delivery details, please contact customer service as soon as possible. We will assist you free of charge, provided the order has not yet been dispatched.
Taxes & Duties
No additional fees will be charged at checkout. The customer only pays the published product price. All applicable VAT or duties for EU and UK deliveries are already included.
Lost or Damaged Packages
Although rare, if your package is lost or damaged during transit, please notify us immediately. We will work with the logistics provider to resolve the issue and ensure you receive a replacement or appropriate solution as soon as possible.
Delivery Confirmation
Please inspect the package promptly upon receipt. If you notice any issues or discrepancies, contact our customer service within 48 hours so we can assist you accordingly.
Scheduled Delivery Requests
If you have specific delivery requirements or wish to book a delivery time, please leave a note with your order or contact our support team in advance. We will do our best to accommodate your request.
If you require further assistance or have special delivery needs, please feel free to contact us at any time. Thank you for choosing Kukirin Scooter.