KUKIRIN Limited Warranty and Replacement Procedure and Liability Policy

Last updated: August 17, 2026

KuKirin Prime is committed to providing reliable electric scooters, electric dirt bikes, and replacement parts. Before shipment, our products undergo quality inspections designed to verify that they meet the applicable performance and manufacturing standards.

This Limited Warranty applies exclusively to eligible products purchased directly from kukirinprime.com. If your product was purchased from another retailer, marketplace, distributor, or sales channel, please contact the original seller for warranty assistance.

Important Notice for EU Customers

This commercial warranty is provided in addition to your mandatory statutory rights. It does not replace, restrict, or reduce any legal guarantee or consumer protection available under the laws of your country. Consumers in the European Union are generally entitled to a minimum two-year legal guarantee in the event of a lack of conformity.

1. Warranty Eligibility

This Limited Warranty:

Applies only to the original purchaser of the product.
Commences on the date of purchase.
Requires a valid order number or other acceptable proof of purchase.
Is personal to the original purchaser and is not transferable.
Covers verified defects in materials or workmanship that arise during the applicable warranty period.

Scooters purchased elsewhere, in used condition, or second-hand are not covered under warranty.

2. Warranty Remedies

After evaluating and approving an eligible warranty claim, KuKirin Prime may provide one or more of the following remedies, as appropriate:

Remote troubleshooting by email, telephone, or video communication.
Provision of replacement parts together with the relevant installation instructions.
Repair or maintenance services where remote troubleshooting is unable to resolve the reported issue.
Replacement of a defective component with a new, professionally refurbished, or functionally equivalent component.
Replacement of the product where repair is not reasonably possible or where replacement is required under applicable consumer law.

Where a claim is accepted under this Limited Warranty, KuKirin Prime will cover the cost of approved replacement parts, authorized repairs, and applicable shipping charges.

3. Commercial Warranty Periods

The following periods apply to the KuKirin Prime commercial warranty. These periods do not restrict or reduce any longer legal guarantee provided under mandatory consumer law.

Component	Commercial Warranty Period
Frame	2 years
Motor	1 year
Accelerator	1 year
Controller	1 year
Battery	6 months
Charger	6 months
Display	1 year
Brake Disc	1 year
Brake Assembly	1 year
Folding Assembly	1 year
Front Light	1 year
Rear Light	1 year
Handlebar	1 year
Handlebar Grips	14 days
Wheel	30 days
Saddle	14 days
Inner Tube and Tire	14 days
Other Components	14 days

4. Wear Parts

Wear parts include, but are not limited to, tires, inner tubes, brake pads, brake discs, handlebar grips, and fenders. These components are subject to deterioration through normal use.

Under this commercial warranty, verified manufacturing defects affecting wear parts must be reported within 14 days of delivery. Deterioration resulting from normal riding and regular use is not considered a manufacturing defect.

This provision does not affect any statutory rights available under mandatory consumer law where a component was defective or non-conforming at the time of delivery.

5. Warranty Exclusions

This Limited Warranty does not cover damage, malfunction, or failure resulting from any of the following:

Normal wear and deterioration arising from regular use.
Accidents, collisions, impacts, dropping, improper handling, improper transportation, or other external damage.
Use of the product in a manner inconsistent with the user manual, safety instructions, or intended purpose.
Improper storage or damage caused by corrosion, condensation, excessive heat, freezing conditions, fire, or other environmental factors.
Water ingress caused by riding in heavy rain, submerging the product, or riding through water beyond the product’s rated level of protection.
Failure to perform reasonable maintenance or to keep the product clean, properly adjusted, and in suitable operating condition.
Any alterations, modifications, or attempts to repair the product by unauthorized personnel.
Installation or use of incompatible, modified, counterfeit, defective, or unsupported parts, accessories, software, or firmware.
Removal, alteration, damage, or illegibility of the product serial number or other identification markings.
Theft, loss, vandalism, deliberate misuse, or intentional damage.
Commercial rental, competitive use, or use outside the product’s intended purpose.
The product was obtained for free or as a complimentary item.
Failure to provide a valid order number or other acceptable proof of purchase.

6. Submitting a Warranty Claim

To submit a warranty claim, please contact support@kukirinprime.com and provide the following information:

Your valid order number.
The product model and serial number.
A clear and detailed description of the reported problem.
Clear photographs or videos demonstrating the fault.
Any relevant error codes displayed by the product.
Your current shipping address and contact telephone number.

Please do not return any product or component before receiving authorization and return instructions from our customer service team. Unauthorized returns may be rejected or may result in processing delays.

7. Inspection and Diagnosis

Before approving a warranty claim, KuKirin Prime may request additional photographs, videos, diagnostic information, or reasonable troubleshooting procedures.

Customers are required to cooperate with the diagnostic process and must not perform repairs or replace components unless expressly authorized by KuKirin Prime.

If the inspection confirms that the reported issue is covered by this Limited Warranty, KuKirin Prime will arrange the approved repair, replacement part, or other applicable remedy.

If the issue is determined not to be covered, KuKirin Prime may provide a quotation for replacement parts, repair services, diagnostic work, and shipping. No chargeable work will be performed without informing the customer of the applicable costs.

8. Replacement Products and Components

Replacement products and components may be new or professionally refurbished and will provide performance and reliability comparable to the original item.

Where the original version is no longer available, the replacement may differ in appearance, graphics, or color. Any replacement remains subject to product and component availability.

A replacement product or component does not restart the original warranty period unless required by applicable law. It will remain covered for the remainder of the original warranty period or for any minimum period required under local law, whichever is longer.

9. Shipping and Repair Costs

For an approved warranty claim, KuKirin Prime will cover reasonable shipping costs associated with the authorized repair or replacement, together with the cost of approved replacement parts and repair services.

If inspection determines that the reported issue is not covered by this Limited Warranty, the customer may be responsible for diagnostic fees, repair charges, replacement-part costs, and return shipping costs.

Where such costs apply, KuKirin Prime will inform the customer before proceeding with any paid repair or replacement service.

10. Limitation and Mandatory Consumer Rights

To the maximum extent permitted by applicable law, this Limited Warranty provides the remedies described above.

Nothing in this policy excludes or limits any liability that cannot lawfully be excluded or restricted. Nothing in this policy limits any mandatory right, legal guarantee, or remedy available to a consumer under applicable national or regional law.

Where mandatory consumer law provides greater protection than this commercial warranty, the applicable consumer law will prevail.